Shipping policy

Last updated: July 17, 2026

Domestic Delivery Coverage Scope

We provide shipping services to all Australian states and territories, including Tasmania. Eligible international cross-border shipping destinations will be clearly displayed at checkout. All domestic Australian delivery operations fully comply with Australia Post, Sendle and other national domestic logistics standard regulations.

Standard Warehouse Order Processing Timeline

Our warehouse standard processing cycle is 1–3 Australian business working days before courier parcel pickup, excluding weekends and national Australian public holidays. Processing timelines may be moderately extended during Black Friday, Christmas and other annual peak shopping seasonal periods.

Australian Domestic Shipping Service Options

  • Standard Ground Shipping: Estimated nationwide transit delivery time 4–8 business days; delivery cost calculated based on package total weight and destination geographic zone
  • Expedited Express Shipping: Estimated nationwide transit delivery time 2–3 business days; a separate expedited service surcharge will be automatically added at checkout
  • Complimentary Standard Ground Shipping: Available for all orders reaching the minimum cart subtotal threshold clearly displayed on the checkout page; oversized, heavy and bulk merchandise categories are excluded from free shipping eligibility

Package Tracking Information Delivery Process

Once the logistics courier collects your outbound parcel, a unique exclusive tracking number will be automatically sent to your registered customer email address. You may view real-time delivery transit progress at any time via the order history page located inside your customer account dashboard.

Solutions For Abnormal Delivery Circumstances

  • Delivery marked completed but goods never received: Contact our official support channel to submit an official courier loss investigation application. After a 7–14 day courier inquiry cycle, we will offer either a full monetary refund or free replacement shipment in compliance with Australian domestic logistics dispute standards.
  • Incorrect customer-submitted shipping address: Customers hold full sole responsibility to input accurate, complete delivery address information. All additional reshipping fees generated from address input errors will be fully charged to the customer.
  • Logistics delivery delays: Redvisus accepts no liability for shipping delays caused by force majeure natural disasters, seasonal severe weather disruptions or nationwide official courier operational adjustments.