Refund policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This statutory consumer right applies at all times and overrides all change-of-mind return limits within this policy.

Redvisus accepts voluntary return requests for change-of-mind within 30 calendar days from the date goods are delivered to you. To qualify for voluntary returns:

Submit your formal return request via our official email hello@redvisus.com within the valid 30-day return window, and attach your full order number plus clear product description for identity verification. Our customer service team will acknowledge your return submission within 2 Australian business days and send detailed return shipping instructions. Securely repack all merchandise and ship via Australia Post, Sendle or other licensed domestic Australian courier services. Customers bear all return shipping fees for voluntary change-of-mind returns. Our warehouse quality inspection will be fully completed within 5 working days after receiving your returned parcel.

Once warehouse inspection approves your returned goods, full refunds will be processed back to your original payment channel within 7–10 business days. Any fund delays caused by Australian bank settlement cycles are outside Redvisus’s operational control. Original outbound delivery charges are non-refundable for voluntary customer returns. Redvisus covers all return shipping costs entirely if items arrive damaged, factory defective, or incorrectly dispatched by our warehouse. Partial refunds will be issued for returned goods with customer-caused stains, scratches, physical damage, missing original accessories or incomplete packaging sets.

If your delivered parcel arrives broken, faulty, or inconsistent with online product descriptions, contact our support team within 7 calendar days after delivery. Attach clear photos of damaged merchandise and outer shipping carton as evidence. We provide three fully ACL-compliant resolution options at zero extra cost to buyers: full monetary refund, free identical product replacement, or store credit balance; all associated return delivery fees are covered by Redvisus.

You may fully cancel any unshipped orders to receive a complete 100% refund with zero deductions. Once goods have been handed over to logistics couriers, all return policy terms will take effect instead of direct cancellation.