Privacy policy

Last updated: July 17, 2026

Data Controller Business Information

Controller: Redvisus

Registered Physical Address: 62 Hill Street, West Launceston TAS 7250, Australia

Official Privacy Contact: +61 435 519 002 | hello@redvisus.com

Privacy Officer: Customer Service Manager

Categories of Personal Information Collected

  • Identity information: Full legal name, billing residential address, shipping delivery address, mobile contact number, registered customer email address
  • Transaction records: Complete purchase history, delivery tracking logs, return service applications and all customer support conversation content
  • Website technical data: Visitor IP address, device & browser specifications, mandatory functional cookies required to finish checkout and basic website browsing
  • Voluntarily submitted data: Newsletter subscription sign-ups, online consultation messages and customer feedback surveys

    We never store full credit card numbers, CVV security codes or private bank account data on our internal servers. All payment transactions run through Shopify PCI-DSS Level 1 certified secure payment gateways.

Legal Purposes of Personal Data Processing

  1. Fulfil binding purchase contracts, complete order delivery and provide official after-sales customer service
  2. Send commercial marketing emails only with your active, explicit opt-in consent, fully complying with Australia’s Spam Act 2003
  3. Maintain website cybersecurity and prevent fraudulent orders & payment disputes
  4. Comply with Australian Taxation Office recordkeeping rules and federal legal regulatory obligations

Third-Party Data Sharing Restrictions

We only share the minimal necessary personal data with fully Australian privacy-compliant service partners, including the Shopify e-commerce platform, domestic Australian courier providers, certified payment processors and anti-fraud security institutions. Redvisus will never sell, rent or trade your personally identifiable information to third-party advertising platforms for commercial profit.

Consumer Legal Rights Under Australian Privacy Principles

All customers residing within Australia may submit verified written requests via our service email to exercise the following rights free of administrative fees:
  • Right to access a full copy of all personal data stored under your customer profile
  • Right to correct inaccurate, outdated contact and delivery address information
  • Right to request permanent full deletion of all your stored personal records
  • Right to temporarily suspend ongoing processing of your personal information
  • Right to obtain your personal data in standard portable electronic format
  • Right to fully withdraw marketing email subscription consent at any time

Cookie & Website Tracking Disclosure

Only mandatory functional cookies required for checkout and basic page navigation activate automatically upon site entry. All optional analytics, remarketing and advertising tracking cookies require your explicit active opt-in consent before data collection begins. You may disable all cookie tracking functions permanently at any time via your device browser settings panel.

Spam Act 2003 Marketing Compliance Rules

Redvisus strictly follows all requirements of the Spam Act 2003. Newsletter subscription checkboxes remain unchecked by default at checkout; pre-ticked opt-in boxes will never be used to collect marketing consent. Every promotional email distributed includes a one-click unsubscribe link, and we will process all unsubscribe requests within 5 Australian business days.

Data Security & Legal Data Retention Periods

Our entire website operates on 256-bit SSL encrypted transmission systems that meet all Australian federal data security standards. All order and transaction records will only be stored for the minimum timeframe required by Australian tax legislation, then permanently erased once all legal storage obligations expire.

Mandatory Data Breach Notification Clause

If a personal information security breach occurs that creates a serious risk of harm to affected customers, we will complete internal investigation and notify impacted individuals as required under Australian federal privacy law.

Minor User Protection Statement

Our online shop services are exclusively designed for users aged 18 years old and above. We will not actively collect personal identifiable information from minors without verified written consent provided by their legal guardians.